These uncertainties call for businesses and their leaders to follow an ambidextrous approach to sustain growth: delivering new revenues through business agility, while increasing organisational resilience by lowering operational risk. This can be further evidenced by the fact that more than 80% of the 12,000 business leaders surveyed by the World Economic Forum’s Global Risks Report 2023 cited “consistent volatility over the next two years at a minimum, with multiple shocks accentuating divergent trajectories” as broad outlook for the future.

The future will hold more such disruptive changes, some of which are already afoot (climate change, energy crises, global supply shortages, and ever-changing customer and employee behaviour), others which we cannot yet know. The last few years have been all about organisations adapting to one challenge after another, establishing new ways of working, embracing flexibility, collaborating, and innovating remotely. Open-Innovation and Innovative Ecosystemĥ5% of study participants cited “organisational agility and responsiveness to market changes” as their critical success factor for the future of work.

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